Terms & Conditions
Please read the following terms and conditions carefully before ordering any products from our site. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions.
Wood and Wonder makes every effort to publish and advertise the correct prices for its products. Occasionally we make mistakes and reserve the right to correct pricing information without notice or to cancel orders where the incorrect price has been applied. We will always inform you if your order has been cancelled for this reason.
Every effort has been made to ensure that the information shown is accurate. All measurements are approximate and please note the ones displayed are of the outer packaging, not always the actual product. Natural wood colours and textures may vary slightly from those shown due to the nature of our products.
Once an order has been placed, you will receive a confirmation email. This does not constitute acceptance of your order, nor does it guarantee that all items are available at the prices shown in the confirmation. However, in the event of there being any discrepancy in price, or should any product be no longer available we will contact you. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
We reserve the right to dispatch multiple orders which, when packed are over 2kg in total weight using economy courier 3 - 5 days.
Payment is taken by debit or credit card via WorldPay or via Paypal.
We keep nearly all of our products in stock. Our website will not allow you to order our stocked products when they are out of stock to avoid disappointment to our customers. Please feel free to contact us to ask when they will be back with us.
We endeavour to dispatch stock items within 1-2 working days of receiving your order and payment. Delivery is calculated based upon the weight and size of the products you have ordered. The system will restrict delivery options which are not available or suitable for the items you are ordering. We reserve the right to adjust the shipping price if the automatic weight based shipping calculator does not function correctly. Free delivery on orders over £75 with no voucher codes applied.
Direct from Factory & Made to Order Items
Orders specified as being dispatched direct from the manufacturer (on their description) will be acknowledged with the estimated current delivery period as specified at the time of order. This particularly applies to items designated as ‘made to order’. We will endeavor to dispatch orders sent direct from the manufacturer within 5 working days from receipt of order and payment. Direct from factory and made to order items will be shipped to the UK only.
Outside the UK we deliver to the following countries as standard:
Ireland, France, Germany, Belgium, The Netherlands, Spain, Portugal, Italy, Luxembourg, Austria, Sweden, Denmark, Czech Republic, Hungary, Slovakia, Slovenia, Lithuania and Latvia.
Please contact us before placing an order if you are outside of the UK or not on the above list. Individual prices can be provided on an individual basis. Please note that due to restrictions in our public liability insurance we are not able to ship to USA or Canada.
Direct from factory and made to order items will be shipped to the UK only.
Returns, Exchanges & Refunds
If you are not satisfied with any purchase, contact us quoting your order reference and return the item within 14 days, in its original unused resealable condition and in it's original packaging, for an exchange or full refund of purchase price. Delivery charges ofr returns will always be at the expense of the buyer. Claims for damaged or missing goods must be made within seven working days from date of dispatch and 24 hours of arrival of the delivery concerned. It is the buyer's responsibility to check the goods for damage immediately upon arrival. We check all goods before they leave our premises but, should there be any discrepancies or damage in transit, please contact us immediately. Postage charges are not refundable.
All products comply with appropriate safety and consumer regulations. Toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. Where possible we give age recommendations but please use them as a guide, not in place of your own judgement.
Passing of Risk
Any risk in the goods is passed to the purchaser upon delivery of the product. Our liability in relation to delivery will end at this stage. However we will retain title to the goods until full payment has been received and the funds cleared. It is the purchaser’s responsibility to check the goods upon delivery. We cannot accept claims for damaged goods unless notified to us within 24 hours of accepting delivery. This condition is imposed on Wood and Wonder Limited by our carriers.
At Wood and Wonder, we respect your privacy. We will only use the information you provide us in accordance with the Data Protection Act 1998. When you place an order we collect your name, e-mail address, mailing address and phone number. We do not have access to any payment information. We may use this information to inform you of any new products or special offers. You can unsubscribe at any time by emailing firstname.lastname@example.org. Wood and Wonder will NEVER share or sell your personal information with any third party.
None of the above terms and conditions affect your statutory rights. UK law applies to any business conducted via this website.